Refund policy

We want you to be satisfied with your purchase.

If you are not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused.

• The product must be in its original packaging.

• Proof of purchase is required.

Due to hygiene and safety reasons, opened or used pet care products may not be eligible for return unless damaged or defective.

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Refunds are issued to the original payment method after inspection of the returned product.

Customers are responsible for return shipping costs unless the item is defective.

For return requests, contact:
support@silvermd.pet